Contact Us
Found a wrong price, an old item or a store that has moved? Tell us and we will fix it. Independent site. Not affiliated with Oporto or Craveable Brands.
Report a correction
Corrections are the most useful thing you can send us. If a price, kJ figure, Calorie count, allergen marking or store detail on this site does not match what you see at Oporto, email [email protected] and tell us the item or store name, the page you were on, and what you expected to see.
A photo of the menu board or a screenshot from the Oporto app makes checking much faster. Our prices use the Padstow NSW store as the base, so a different price at your local store is normal and not always an error. Confirmed mistakes are fixed in the next daily rebuild of the site.
How to reach us
Email is the only way to reach the team: [email protected]. We read every message and reply within 3 business days. Please keep messages in English and include enough detail for us to find the page in question.
Feedback on the menu tools, ideas for new guides and reports of broken pages are all welcome at the same address. Copyright and takedown requests also go there, with the details set out on our DMCA page.
Orders, refunds and complaints
We do not run Oporto stores and we cannot see, change or refund any order. For a missing item, a cold meal, a delivery problem, a Flame Rewards question or any complaint about a store, contact Oporto directly through the Oporto app, the official Oporto website or the store you ordered from.
Oporto is owned by Craveable Brands, and its official channels are the right place for any order issue. We cannot pass order messages on, so going straight to Oporto gets you an answer far sooner.
Independent site. Not affiliated with Oporto or Craveable Brands. For orders, refunds or store complaints please use Oporto's own channels.
Frequently Asked Questions
Still have a question?
How long does OportoMenu.au take to reply?
We reply to every email within 3 business days. Correction requests with a photo or screenshot are usually the quickest to resolve. Confirmed fixes go live in the next daily rebuild.
Can you help with my Oporto order?
No. We are an independent menu guide and have no access to Oporto orders, payments or refunds. Contact Oporto directly through the app, the official website or the store you ordered from.
Why is the price on your site different from my store?
Our prices come from Oporto's public online menu for the Padstow NSW store, and prices can vary by store. The price at your counter is the one you pay. Email us if the base store price itself looks wrong.
Is OportoMenu.au part of Oporto?
No. Independent site. Not affiliated with Oporto or Craveable Brands. Our Oporto FAQs cover more about how the site works.